We are the leader in building networks for people. As part of our commitment in providing better quality of service to our customers, we have extended our Singapore Call Center into a 7x24 hours operation and have the following vacancies opened for application.

We are now hiring

[x]

Customer Support Specialist

Job duties

Reporting to the Call Center Manager, this technical position requires the ability to understand customers’ needs and problems, to extract information and in the end provide the best solutions via our CRM system.
The primary responsibility as a Customer Support Specialist is to provide high quality first level pre- and post-sales technical support to D-Link customers in the region.
He/she will also contribute in documenting all reported issues and solutions into the CRM, and collaborate with other Helpdesk Agents.

Requirements

Diploma or Certificate in IT/Computer Engineering with 1-2 years working experience in technical support.
Some Knowledge of basic IT networking technologies and various operating system setup & configurations.
He/She should be enthusiastic and communicative, pro-active and takes pleasure in giving higher-than-expected quality service to customers.
He/She must be patient and courteous when handling our customer calls with good communication skills in English language.
He/She must be able to speak either Mandarin or Bahasa Malaysia/Indonesia
Must be willing to work shift duties on weekdays, weekends and Public Holidays.

If you fit the above profile, join us today for a rewarding career by applying with a detail resume, current and expected salaries and contact number to: ccrecruit@dlink.com.sg

[x]

Technical Support Specialist

Job duties

Reporting to the Call Center Manager, this position requires the ability to understand customers’ needs and problems, to extract information and in the end provide the best solutions via our CRM system.
The primary responsibility as a Technical Support Specialist is to function as a Team Leader and provide Level 2 support to our Level 1 Customer Support Specialists.
The secondary primary responsibility is to handle product escalations to Level 3 technical support and follow-up till resolutions are found.
He/She will also contribute in maintaining the knowledge base of the CRM system.
He/She will be required to perform quality checks on Level 1 and handle customers complaints.

Requirements

Degree IT/Computer Engineering with 2-3 years working experience in technical support
Experience in working in a client-facing technical support role with vast trouble-shooting experiences.
Some Knowledge of IT networking technologies like Wireless, ADSL Broadband , VoIP, Gigabit Ethernet, Firewall/ Security, VPN will be advantageous
He/She should be an analytical, initiative, diligent, pro-active person and customer service oriented person.
He/She must be patient and courteous when handling our customer calls with good communication skills in English language.
Must be willing to work shift duties on weekdays, weekends and Public Holidays.

If you fit the above profile, join us today for a rewarding career by applying with a detail resume, current and expected salaries and contact number to: ccrecruit@dlink.com.sg